If you haven't already (you are in the UK, aren't you?), go for a Section 75 or a chargeback. You're above the threshold for a Section 75 and under the circumstances this looks a better option. As you've already exercised the 14-day rights, I don't think you have to send them another letter/email. But if you want to be sure, send a tracked letter.
Then they'll have the credit-card company to deal with and will either suddenly become a lot more responsive or you get the money back anyway and never have to contact them again.
Then they'll have the credit-card company to deal with and will either suddenly become a lot more responsive or you get the money back anyway and never have to contact them again.
Statistics: Posted by Gamma-UT — Sat Aug 09, 2025 11:46 am